Area Facilities Manager
| SCOPE SUMMARY KEY |
| Direct |
Via 3rd party |
Involved |
AWG Facilities Services, was set up by the
Anglian Water Group to win then implement a nationwide contract to provide FM services to the National Probation Directorate. It subsequently took over, and traded as,
Morrison Facilities Management.
| SERVICES
|
| Helpdesk |
| Catering |
| Cleaning |
| MAINTENANCE |
| Building Structure |
| Fixtures & Fittings |
| Grounds |
| PPM Operation |
| Electrical Services |
| Mechanical Services |
| Fire Systems |
| OCCUPANCY |
| Internal Relocations |
| BCP |
| Plan Development |
| Recovery Strategy |
| Disaster Recovery |
| ADMINISTRATION |
| Health & Safety |
| Facilities Planning |
| Budget Preparation |
| Position: |
Permanent, from 09/02 to 08/03 |
| Reporting to: |
Regional Manager – North |
| My Role: |
Managing the provision of hard and soft facilities services to North West properties within national contract for the National Probation Service. Liaison with individual Probation Service managers and with supply partner management teams to ensure services delivered to a national standard. Also responsible for ensuring compliance with Health & Safety and other statutory regulations. |
| Sites: |
18 twenty to thirty bedroom residential bail hostels in North West UK |
| Responsibilities: |
Operational and budgetary responsibility for all day-to-day property issues relating to the sites, primarily including:- |
|
– Security Systems |
– Cleaning and Laundry |
|
– Catering |
– Office Equipment and Consumables |
|
– Health & Safety |
– Maintenance (M&E, fabric, etc.) |
|
– Space Management |
– Disaster Recovery Planning |
|
– Capital projects |
| Staff: |
Direct |
7 Handymen (4 mobile, 2 single site, 1 single site part time) |
|
Contract |
2 supply partner Area Managers (managing soft services team of 90 people) |
| Budgets: |
Expense |
Circa £1.5m |
|
Capital |
Varied according to requirements |
| Achievements: |
Rescued failing service contract with dissatisfied client. Conceived improved operating solution, sold business case to senior management, produced operational documentation, trained staff, piloted and proved process. Met KPIs, increased revenue +80%, and retained £9m annual contract. |
|
Accelerated refurbishment of fire damaged hostel. Persuaded Insurer to accept rates schedule, negotiated with contractor and personally supervised activities. Reoccupied within loss adjustor’s £100k cost six weeks ahead of ten week forecast. |