| There are literally thousands of cell sites (the masts that provide network access which most people are familiar with) throughout the UK. In some instances these are stand-alone sites, in others additions to existing buildings. Technical hubs at key points across the UK connect these sites to each other and to land-based communications. |
| Position: |
Permanent, from 08/1996 to 04/2000 |
| Reporting to: |
UK Property Manager |
| My First Role: |
Building Facilities Manager |
| Operational and budgetary responsibility for all day-to-day property issues |
| Site: |
100,000 ft ‘flagship’ HQ building (‘open plan’) accommodating 650 staff |
| Budgets: |
Expense – circa £5m (including rent and rates) |
| Capital – Varied according to requirements |
| Scope: |
| Health & Safety |
Space Management |
Security Systems & Staff |
| Reception Services |
Conference Facilities |
Vending & Catering |
| Building Maintenance |
Mechanical Services |
Electrical Services |
| Cleaning |
Records Archiving |
Office Equipment |
|
| Staff: |
| 1 Assistant Manager |
2 Post Room Asst.s |
2 Receptionists |
| 1 Handyman |
3 Security Officers |
2 Maintenance Engineers |
| 2 Janitorial staff |
8 Catering Staff |
|
|
| Achievements: |
Project managed major redesign of HVAC system needed as a result of design faults |
| Spearheaded office churn reduction initiative: |
| – |
Conceived and developed scheme, quantified savings, and implemented |
| – |
Reduced churn from 200% to 50%, saved £100k pa |
| – |
This helped win the BIFM ‘Office’ and ‘FM Team’ awards |
|
| My 2nd Role: |
Physical Security & Business Continuity Manager |
| Security of the company’s physical assets and the development of strategies to reduce the risks of, and to prepare alternative arrangements for, business interruption |
| Sites: |
Generic security and continuity elements of all UK property – offices, switching centres and cell sites |
| Budgets: |
Expenses: |
None, directly. Administered by each site’s FM Operations team |
| Capital: |
None, directly. These sat within each individual project |
| Scope: |
Projects |
– Consulation on site selection |
| – Design and specification of physical security requirements |
| – Monitoring security element of construction / fit-out |
| – Hand-over / acceptance on completion |
| Operations |
– Production and implementation of operational procedures |
| – Ongoing reviews / audits of operational sites |
| – Incident investigation |
| Achievements: |
Initiated system to support fast track construction programme. Designed assessment and classification process to output specifications for construction teams. Integral to delivering tenfold increase in sites built in one year, from 200 to 2000 |
| Co-managed very successful business-wide ‘major incident’ exercise to test business continuity and disaster recovery plans and processes for the main Switch Centre (technical hub) |
| Project managed building recovery and equipment salvage (£2m) following a major fire at a warehouse |